Shopping
For orders over $30, we offer free shipping. For orders under $30, a shipping fee of $5 will be applied, excluding remote areas, which may incur additional charges. We strive to ensure a smooth and cost-effective shipping experience for all our customers.
You might, depending on where you live. Although most packages go through without any charges, there are some that may incur charges (especially in the UK). Please note that we have no control over how your country charges duty. We are not responsible for paying any customs taxes on international orders.
If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact USPS to find the package. Stolen packages are unfortunate, but we are not responsible for what happens to the package after it leaves our studio, as we have no control over it.
Once you confirm your order, we will ship it within 2-3 working days.
It will arrive within 4-7 working days after shipment, but it may take longer due to weather and other reasons. Please contact us by email for details. support@livke.comÂ
Payment
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
We accept the following forms of payment: American Express, Visa, MasterCard, Discover, Apple Pay, PayPal
You can track your order here:https://livke.com/order-tracking/ If you have further questions, you can contact us at support@livke.com
Simply enter the discount code by using the Add coupon code field found in cart!
Orders & Returns
We'll do our best to change your order if you message us within 24 hours. If you message us after, we can't guarantee that it'll be changed as it may have already been shipped out. We try to work on our orders as soon as they are in!
If you place an order by mistake or are dissatisfied for any other reason, you can cancel the order within the specified time.
We will ship at 5pm every day. For orders placed before 5pm, you can cancel the order before 5pm on the same day. For orders placed after 5pm, you can cancel the order before 5pm the next day.
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. The specific arrival time needs to be based on the bank's processing time.
Should you have any questions, please e-mail us at support@livke.comÂ
You have 14 days after receiving your order to return items to us.
Items must be returned in their original, unworn condition, with all accessories and labels attached.
For the specific return process, please visit our Refund and Returns Policy
ETC
Yes! We offer a 6 month warranty covering manufacturer defects.
We are currently accepting a few retailers! Please send an email to support@livke.com with information about your shop.
If you have any questions that aren't here, please feel free to contact us.